Definitions

Client: any professional or natural person capable under Articles 1123 et seq. of the French Civil Code, or any legal entity, who visits the Website governed by these general terms and conditions.
Services: https://serendipinnovations.com provides to Clients:

Content: All elements comprising the information present on the Website, including texts, images and videos.

Client Information: Hereafter referred to as “Information(s)”, meaning all personal data which may be held by https://serendipinnovations.com for managing your account, client‑relationship management, and for analysis and statistical purposes.

User: An Internet user connecting to or using the aforementioned website.

Personal Information: “Information which permits, directly or indirectly, the identification of natural persons to whom it applies” (Article 4 of French Law No. 78‑17 of 6 January 1978).

The terms “personal data”, “data subject”, “processor” and “sensitive data” shall have the meaning as defined by the General Data Protection Regulation (GDPR: No. 2016‑679).

1. Presentation of the website

Under Article 6 of Law No. 2004‑575 of 21 June 2004 on confidence in the digital economy, users of the website https://serendipinnovations.com are hereby informed of the identities of the various parties involved in its creation and maintenance:

Owner: SAS SERENDIP INNOVATIONS, share capital €80 012.00, VAT number FR48977637792 – 11 rue de l’industrie, 67400 Illkirch‑Graffenstaden

Publication Manager: Alexandre HILL –
The publication manager may be either a natural person or a legal entity.
Webmaster: Jérémy BILLEY –
Host: OVH – 2 rue Kellermann, 59100 Roubaix, France
Data Protection Officer: Alexandre HILL –

2. General terms of use of the site and services provided

The Website is an intellectual creation protected by the provisions of the Intellectual Property Code and applicable international regulations.
The Client may not in any way reuse, transfer or exploit, for their own benefit, all or part of the elements or works comprising the Website.

Use of the site https://serendipinnovations.com implies full and unconditional acceptance of the general terms and conditions of use described below. These terms may be amended or supplemented at any time, so users of the site are invited to consult them regularly.

This website is generally accessible to users at all times. However, an interruption for technical maintenance may be decided by https://serendipinnovations.com, which will endeavour to notify users in advance of the dates and times of such intervention.
The site is updated regularly by the person responsible for https://serendipinnovations.com. Similarly, these legal notices may be modified at any time: they remain binding on the user, who is encouraged to refer to them as frequently as possible to stay informed.

3. Description of the services provided

The website https://serendipinnovations.com aims to provide information regarding all activities of the company.
The Company endeavours to provide as accurate information as possible on the site. However, it cannot be held liable for omissions, inaccuracies or gaps in updates, whether caused by itself or by third-party partners providing the information.
All information displayed on the site is given for information purposes only and may evolve. Moreover, the information is not exhaustive and is subject to change from the time of publication.

4. Contractual limitations regarding technical data

The site uses JavaScript technology.

The website cannot be held liable for material damage related to use of the site. Furthermore, the site user agrees to access the site using up‑to‑date, virus‑free hardware and a browser of the latest version duly updated.
The site is hosted by a provider within the territory of the European Union in compliance with the General Data Protection Regulation (GDPR: No. 2016‑679).

The objective is to deliver a service ensuring the best possible accessibility rate. The host guarantees continuity of service 24 hours a day, every day of the year. However, it reserves the right to interrupt hosting for as short a duration as possible, particularly for maintenance, infrastructure improvements, failures, or unusually high traffic generated by the Services.
Neither https://serendipinnovations.com nor the host can be held liable in the event of malfunctioning of the Internet network, telephone lines, or IT and telephony equipment, due especially to network congestion preventing access to the server.

5. Intellectual property and counterfeiting

https://serendipinnovations.com owns the intellectual property rights and holds the usage rights to all materials accessible on the website, including texts, images, graphics, logos, videos, icons and sounds.
Any reproduction, representation, modification, publication or adaptation, in whole or in part, of the website’s elements, by any means or process, is prohibited without prior written authorisation from https://serendipinnovations.com.
Unauthorised exploitation of the site or any of its contents will be deemed infringement and prosecuted under Articles L.335‑2 et seq. of the Intellectual Property Code.

6. Limitation of liability

https://serendipinnovations.com acts as publisher of the site and is responsible for the quality and accuracy of the Content it publishes.
It cannot be held liable for direct or indirect damages to the user’s hardware when accessing the site, resulting either from use of hardware not meeting the specifications under Section 4, or from the occurrence of a bug or incompatibility.
It also cannot be held liable for indirect damages (such as loss of business or loss of opportunity) resulting from use of the site.
Interactive areas (e.g. the contact form) are available to users. https://serendipinnovations.com reserves the right to delete, without prior notice, any content submitted in these areas that contravenes applicable French legislation, particularly data protection regulations. If applicable, https://serendipinnovations.com also reserves the right to pursue civil and/or criminal liability of the user, notably in case of racist, insulting, defamatory or pornographic messages, regardless of the medium used (text, photograph, etc.).

7. Management of personal data

The Client is informed of regulations regarding marketing communication, the Law of 21 June 2014 for confidence in the digital economy, the Data Protection Act of 6 August 2004, as well as the General Data Protection Regulation (GDPR: No. 2016‑679).

7.1 Controllers of personal data collection

For personal data collected in the context of creating the User’s personal account and browsing the Website, the Data Controller is SERENDIP INNOVATIONS. https://serendipinnovations.com is represented by its legal representative Alexandre HILL.
As Data Controller, https://serendipinnovations.com undertakes to comply with the legal framework in force. In particular, it is the Client’s responsibility to define the purposes of its data processes, to provide prospects and clients, upon collection of their consent, with complete information on processing of their personal data, and to maintain an accurate processing register.
Whenever https://serendipinnovations.com processes personal data, it takes all reasonable measures to ensure accuracy and relevance of the Personal Data in light of the purposes for which they are processed.

7.2 Purposes of data collected

https://serendipinnovations.com may process all or part of the data:

• to enable navigation of the Site and to manage and track ordered Services: login and usage data, billing, order history, etc.;
• to prevent and combat IT fraud (spamming, hacking…): device used for navigation, IP address, password (hashed);
• to improve navigation on the Site: connection and usage data;
• for optional satisfaction surveys on https://serendipinnovations.com: email address;
• for communication campaigns (SMS, email): telephone number, email address.

https://serendipinnovations.com does not sell your personal data; they are used only as necessary or for statistical and analytical purposes.

7.3 Right of access, rectification and objection

In accordance with current European regulations, Users of https://serendipinnovations.com have the following rights:

• right of access (Article 15 GDPR) and rectification (Article 16 GDPR), to update and complete User data; right to block or erase personal data (Article 17 GDPR) when it is inaccurate, incomplete, ambiguous, outdated, or collected, used, communicated or stored unlawfully;
• right to withdraw consent at any time (Article 13‑2(c) GDPR);
• right to restrict processing of User data (Article 18 GDPR);
• right to object to processing of User data (Article 21 GDPR);
• right to data portability for data provided by Users when processed automatically based on consent or contract (Article 20 GDPR);
• right to define the destiny of User data after death and to designate to whom https://serendipinnovations.com should (or should not) transmit such data to a third party they have previously designated.

As soon as https://serendipinnovations.com becomes aware of a User’s death, and in absence of the User’s instructions, it undertakes to destroy their data unless retention is necessary for evidential purposes or to comply with a legal obligation.
If the User wishes to know how https://serendipinnovations.com uses their Personal Data, requests correction, or objects to processing, the User may contact https://serendipinnovations.com in writing at:

SERENDIP INNOVATIONS – DPO, Alexandre HILL
11 rue de l’industrie, 67400 Illkirch‑Graffenstaden, France.

The User must indicate which Personal Data they wish https://serendipinnovations.com to correct, update or delete, and must identify themselves precisely with a copy of an identity document (identity card or passport).
Requests for deletion of Personal Data will be subject to legal obligations imposed on https://serendipinnovations.com, notably in respect of document retention or archiving. Users may also lodge a complaint with supervisory authorities, notably the CNIL (https://www.cnil.fr/fr/plaintes).

7.4 Non‑disclosure of personal data

https://serendipinnovations.com undertakes not to process, host or transfer collected Client Information to any country outside the European Union or deemed “non‑adequate” by the European Commission without prior notification to the Client. Nonetheless, https://serendipinnovations.com is free to choose its technical and commercial subcontractors, provided they offer sufficient guarantees in respect of GDPR requirements.
https://serendipinnovations.com commits to take all necessary precautions to safeguard the security of the Information, and especially to prevent unauthorised access. However, if an incident affecting the integrity or confidentiality of Client Information comes to its attention, it shall promptly notify the Client and communicate corrective measures taken. Furthermore, it does not collect any “sensitive data”.
Personal Data of Users may be processed by subsidiaries of https://serendipinnovations.com and service‑provider subcontractors exclusively to fulfil the purposes set out in this policy.
Within the scope of their respective roles and purposes detailed above, principal individuals likely to access User data are agents of our customer service team.

8. Incident notification

Despite all efforts, no method of Internet transmission or electronic storage is completely secure. Consequently, absolute security cannot be guaranteed.
If we become aware of a security breach, we will notify affected users so they can take appropriate measures. Our incident notification procedures take into account our legal obligations at national and EU levels. We commit to fully inform our clients of any security issues concerning their account and provide them with all necessary information to help them meet their own regulatory reporting obligations.
No personal information of a Website user is published, exchanged, transferred, assigned or sold without the user’s knowledge. Only the hypothetical sale of https://serendipinnovations.com and its rights would allow transfer of such Information to the purchaser, who would then be bound by the same obligations for retention and modification of user data.

Security

To ensure security and confidentiality of Personal Data and Health‑Related Personal Data, https://serendipinnovations.com uses protected networks with standard safeguards such as firewalls, pseudonymisation, encryption and password protection.
In processing Personal Data, https://serendipinnovations.com takes all reasonable measures to protect against loss, misuse, unauthorised access, disclosure, alteration or destruction.

9. Hyperlinks, “cookies” and Internet tags

The website https://serendipinnovations.com contains a number of hyperlinks to other sites, included with authorisation. However, the Company cannot verify the content of these sites and therefore assumes no responsibility for them.
Unless you choose to disable them, you agree that the site may use cookies. You may at any time disable cookies free of charge via the opt‑out options described below, although this may reduce or prevent access to some or all of the Services offered by the Site.

9.1 “COOKIES”

A “cookie” is a small information file sent to the User’s browser and stored on the User’s device (e.g. computer, smartphone). This file includes data such as the User’s domain name, Internet service provider, operating system, as well as date and time of access. Cookies cannot damage the User’s device.
https://serendipinnovations.com may process information regarding the User’s visit, such as pages viewed and searches conducted. This helps improve the Site’s content and navigation.
Cookies facilitating navigation and/or provision of Services by the Site may be configured by the User’s browser settings — either to accept or reject them either systematically or depending on their origin. The User may also configure the browser to prompt for acceptance or refusal before a Cookie is stored. In such a scenario, some browser functionalities may not be available.
If the User refuses cookies or deletes those already stored, navigation and experience on the Site may be limited. This may also occur if the Company or its providers cannot recognise the browser type, language settings or country due to the User’s choice. In such cases, the Company declines liability for degraded operation of the Site or its services resulting (i) from the User’s refusal of cookies or (ii) from inability to store or consult necessary cookies due to the User’s settings. Each browser’s cookie management differs and is described in its help menu, which indicates how Users can change cookie preferences.
At any time, the User may express or modify their cookie preferences. The Company may also employ external providers to help collect and process the information described in this section.
Finally, by clicking on social media icons (Twitter, Facebook, LinkedIn and Google Plus) on the Site or mobile app, and if the User has consented to cookies by continuing to browse, these platforms may also place cookies on your devices. These cookies are only placed with your consent; you may withdraw that consent at any time.

9.2 Internet tags (“TAGS”)

https://serendipinnovations.com may occasionally use Internet tags (also called “tags”, action tags, one‑pixel GIFs, transparent GIFs, invisible GIFs) deployed via a web‑analytics partner that may be located (and store corresponding information, including the User’s IP address) in a foreign country.
These tags may appear in online advertisements linking to the Site and on various pages of the Site.
This technology allows https://serendipinnovations.com to evaluate visitor responses to the Site and effectiveness of its actions (e.g. page views, visited information), as well as User interaction with the Site.
The external provider may gather visitor information from this Site and others via these tags, build reports for https://serendipinnovations.com on site activity, and provide other services relative to the usage of the Site and the Internet.

10. Applicable law and jurisdiction

Any dispute relating to the use of the site https://serendipinnovations.com is subject to French law.
Except where otherwise mandated by law, exclusive jurisdiction is granted to the competent courts of Strasbourg.